Refund and Returns Policy - Huangluo Essentials

We cannot accept returns or exchanges for hygiene purposes and the safety of our customers. If you receive a damaged item please contact us within 24hours and we will replace it at no charge.

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How do I cancel an order?

To cancel an order you must contact us ASAP to process the cancellation. Orders usually ship within 24 hours of being placed. Please write an e-mail to customercare@huangluoessentials.com within 24 hours to cancel your order. Otherwise, your order may already be shipped. Any orders placed on weekends will be processed or cancelled the following business day.

What if my products arrive damaged?

If your products arrive damaged due to the shipment by the carrier, please save the box and products and notify us immediately by writing an email at customercare@huangluoessentials.com. The shipping provider will inspect the package and pick up the damaged goods, and your products will be replaced.